Drainage is the whole game
Low-slope roofs do not shed water; they route it. Scuppers, drains, crickets, and slope are what keep water moving. An estimate that replaces the membrane without addressing standing water is repeating the conditions that ended the last roof.
Ponding is evidence worth photographing
If water still sits on the roof more than a day or two after rain, photograph it with a date. That single image tells a reviewer more about the roof's real problem than a page of description.
Seams and terminations fail first
Membrane roofs generally fail at the edges, penetrations, and seams rather than in the middle. Ask where the documented failures are. A pattern along a parapet wall points somewhere very different than scattered field blisters.
Know which system you are buying
Single-ply, modified bitumen, and coating systems have different lifespans, different warranty terms, and very different price points. A coating applied over a failing substrate is a short-term purchase sold at a long-term price.
Frankly